CID Control Room
LGCID Control Room is your direct line to report incidents and help us improve our neighbourhood.
24/7 Vigilance: Inside the LGCID Control Room
The LGCID Control Room is the operational heart of our security and public safety efforts, functioning around the clock, every day of the year. Staffed by trained professionals and equipped with advanced technology, this central hub ensures rapid deployment and effective coordination of our ground teams and emergency services.


Why Your Reports Matter
Your active participation is crucial to the LGCID's success. By reporting incidents, you help us:
Enhance Public Safety: Address crime, suspicious activities, and hazardous conditions.
Improve Cleaning & Maintenance: Tackle illegal dumping, graffiti, and infrastructure issues.
Maintain Parks & Recreation: Ensure our green spaces are clean and well-kept.
Support Social Services: Assist vulnerable individuals and manage issues related to homelessness.
Every report helps us identify trends, allocate resources effectively, and implement proactive solutions. We are committed to providing feedback on your reports, as we know that without it, community engagement can decline.
What to Report to the CID Control Room
You can report any event or situation within the Lower Gardens CID area that requires attention, intervention, or reporting. This includes both emergencies and non-emergency observations.
Every report helps us identify trends, allocate resources effectively, and implement proactive solutions. We are committed to providing feedback on your reports, as we know that without it, community engagement can decline.

Cleaning & Maintenance
Illegal dumping, overflowing bins, general litter, graffiti, broken streetlights, damaged pavements, burst pipes, or overgrown vegetation.
Public Safety
Suspicious persons/activities, theft, assault, public disturbances, illegal structures, open fires, gas leaks, electrical emergencies, fallen trees, or vehicle incidents.
Social Services
Individuals sleeping in public spaces, illegal homeless structures, or individuals requiring social assistance.
Parks & Recreation
Damage to park infrastructure, unmaintained green spaces, or illegal activities in parks.
How to Report an Incident
We offer multiple convenient channels to make reporting easy and efficient. Choose the method that works best for your situation.
Emergency Hotline
Primary Contact: Available 24/7 for urgent incidents requiring immediate attention. Fastest response for emergencies.
Call 087 330 2177
Email Us
Send detailed descriptions and attachments (like photos) for non-urgent matters to our dedicated CID Control Room email address.
cidcontrol@lowergardenscid.co.za
Report an incident
Secondary Contact: Report a incident via CID website.
Submit an incident form
What Information to Provide When Reporting
To help us respond quickly and effectively, please provide the following factual and detailed information:- Your Name & Contact Details: (For us to provide feedback, kept confidential)
- What happened? (e.g. "Illegal dumping of furniture")
- Where exactly? (Specific address or nearest intersection, e.g. "Corner of Hope Street and Mill Street").
- When did it happen? (Date and time of incident or when you observed it)
- Who is involved? (Descriptions of individuals, vehicles, if applicable)
- Any immediate actions taken? (e.g. "I moved my car away from the hazard")
- Do you have photos or videos? (These are very helpful!)
- Do you wish to receive feedback, and how do you prefer to receive this feedback? (e.g. email or call)
You can choose to remain anonymous, but providing your contact details allows us to get more information and give you updates.
Receiving Feedback on Your Report
We are committed to keeping you informed. Once you report an incident, you can expect:- Acknowledgment: You'll receive an initial acknowledgment of your report.
- Updates: We will provide updates on the status and actions taken, based on the incident's urgency.
- Resolution Feedback: We will inform you once the incident has been resolved.
You can CONTACT US to join the LGCID Connect WhatsApp channel and subscribe to the monthly LGCID newsletter.